Regulations​​​​​​

§1 SUBJECT OF THE REGULATIONS

1. These Regulations define the rules for the provision of services, liability, and stay on the premises of the Złota Łania Wiartel facility and constitute an integral part of the agreement concluded by signing the registration card, as well as by making a reservation or paying an advance payment/deposit or the full amount due for a stay at the facility. By performing any of the above actions, the Guest confirms that they have read and accept the terms of these Regulations.

2. These Regulations apply to all Guests staying on the premises of the facility.

3. The Regulations are available for inspection at the reception desk and in every hotel room.

§2 HOTEL DAY

1. Rooms at the facility are rented by hotel days.

2. The hotel day lasts from 16:00 to 11:00.

3. A request to extend the hotel day should be made by the Guest at the reception desk. The reception may refuse a request to extend the stay if no rooms are available or if the applicable Regulations have not been observed. 4. Failure to check out by 11:00 will automatically extend the stay by another day, with payment due in accordance with the applicable price list.

§3 RESERVATION AND REGISTRATION

1. A condition of checking in is that the Guest presents a photographic identity document to the reception employee and signs the registration card.

2. Payment for the stay is settled on the day of arrival.

3. The Guest may not transfer the room to third parties, even if the period for which the applicable stay fee has been paid has not expired.

4. Persons not registered at the facility may visit the room from 8:00 to 22:00.

5. Visitors remaining in the room or on the premises of the facility after 22:00 shall be deemed to constitute consent to accommodate those persons for an additional fee.

6. The facility has the right to charge the Guest if more people used the room than were declared at registration.

7. The facility reserves the right to inspect the cleanliness and equipment of the room or cottage during the Guest’s stay if improper use of the equipment is suspected.

8. For unusual soiling caused by the Guest, the reception has the right to charge an additional fee in the amount specified in the quotation for additional cleaning.

9. The facility may refuse to accept a Guest who, during a previous stay, grossly violated the Regulations, in particular by causing damage to hotel property or Guests’ property, or injury to the Guest, facility employees, or other persons staying at the facility.

10. If the Guest cancels the stay for reasons beyond the facility’s control, the facility will not refund the stay fee.

11. Before leaving the room or cottage, Guests are requested to turn off the heating, lock the door, and return the key/card to the reception desk.

§4 SERVICES

1. The facility provides services in accordance with its category and standard.

2. In the event of any complaints regarding the quality of services, Guests are requested to report them immediately to the reception desk, enabling employees to improve the standard of the services provided.

3. The facility has the right to refuse service to intoxicated persons.

4. Room cleaning and necessary repairs are carried out daily from 9.00 to 12.00. If a Guest does not wish to have the room cleaned during their stay, they are asked to notify the reception desk.

5. The facility is obliged to provide Guests with:

• conditions for complete and undisturbed rest,

• safety during the stay, including the confidentiality of information concerning the Guest,

• professional and courteous service with regard to all services provided at the facility,

1. Additionally, at the Guest’s request, the facility provides the following services free of charge:

• information related to the stay and travel,

• wake-up calls at a specified time,

• storage of the Guest’s luggage.

§5 GUEST LIABILITY

1. Minors under 12 years of age should remain on the facility’s premises under the constant supervision of their legal guardians. Legal guardians bear the material liability provided for by law for damage caused by minors under their care.

2. The Guest bears full material liability (according to the price list available at the reception desk) for any damage to or destruction of the facility’s furnishings, equipment, and technical devices caused through their fault.

3. Guests are prohibited from making any changes to hotel rooms or their equipment.

4. Excessive noise, causing unpleasant odors, or engaging in any other activities that disturb, harm, or irritate other Guests of the facility is prohibited.

5. The Guest may store valuables/documents and money in the room safe. The hotel is not liable for the theft of such items left in plain sight.

6. In the event of a breach of the Regulations, the facility may refuse to provide services to the person committing the breach. Such person is obliged to comply immediately with the facility’s requests, settle the charges for services provided to date, pay for any damage caused, and leave the facility.

7. Whenever leaving the room, for safety reasons, the Guest should turn off the television, switch off the lights, turn off the taps, and lock the door.

8. The Guest is responsible for the keys/cards entrusted to them for the cottage or room. In the event of losing a key/card, the Guest will be charged 50 PLN, representing the cost of replacing the lock or purchasing a new card.

9. Pursuant to Article 850 of the Civil Code, the facility has a statutory lien on items brought by the Guest onto the premises in the event of delayed payment for the stay or failure to settle charges for services provided.

§6 FACILITY LIABILITY

1. The facility is not liable for Guests’ belongings left unattended.

2. The Guest should notify the reception desk of any damage immediately after discovering it.

3. The facility is liable, under the rules specified by law, for the loss of or damage to money, securities, valuables, or items of scientific or artistic value only if such items have been deposited for safekeeping.

4. The facility reserves the right to refuse to accept for safekeeping items of high value or significant amounts of money if, in relation to the size or standard of the facility, they are of excessively high value, as well as items posing a safety risk or items of excessive size.

5. The facility is not liable for damage to or loss of a vehicle left in the car park.

6. The facility has implemented a child protection policy and follows the procedures indicated therein.

§7 RETURN OF ITEMS LEFT BEHIND

1. Items left at the facility, including those not collected from the hotel deposit, may be collected in person or sent to an address indicated by the person authorized to collect them. In the case of shipment, it is sent at the expense of the person responsible for collecting the items.

2. If it is impossible to establish the person authorized to collect the item, the facility will handle the item in accordance with applicable law, in particular the provisions of the Civil Code and the Act of 20 February 2015 on found items.

3. The costs incurred by the facility for storing and maintaining the item in proper condition, as well as the costs of locating the person authorized to collect it, shall be borne by the person authorized to collect the item in accordance with the principles set out in the Act of 20 February 2015 on found items. The facility has a statutory right of retention over the item left behind until the related charges have been settled. Regardless of the above, the facility reserves the right to claim a finder’s fee amounting to 1/10 of the value of the found item.

4. Items that are liable to spoil quickly may be sold immediately.

5. The facility reminds Guests that, pursuant to, among others, Article 187 of the Civil Code, a found item that is not collected by the authorized person within one year from the date on which they were served a request to collect it may become the property of the facility.

§8 QUIET HOURS

1. Quiet hours apply at the facility from 22:00 to 7:00 in the morning.

2. For failure to observe quiet hours, after two warnings, a charge of 600 PLN will be imposed. If the disturbance of quiet hours results in complaints from other Guests, the facility has the right to charge the Guest for the costs incurred.

3. Liability for violating quiet hours lies with the person under whose name the registration was made.

4. In the event of persistent disturbances of the peace on the facility’s premises, staff may require the Guest to leave, and the Guest is obliged to do so.

§9 COMPLAINTS

1. Guests have the right to submit complaints if they notice deficiencies in the quality of the services provided.

2. Complaints may be submitted in any manner; however, to facilitate their processing, Guests are encouraged to report them at the reception desk immediately after noticing deficiencies in the standard of services provided.

3. The facility will consider a complaint within 14 days of its submission.

§10 ADDITIONAL PROVISIONS

1. The facility accepts stays with small dogs weighing up to 10 kg in rooms and Masurian houses.

2. The facility may refuse to accept animals that may pose a threat to human life or health.

3. The animal’s owner is obliged to keep the animal in such a manner that it does not pose a threat to other Guests or staff.

4. Animals are not permitted in the restaurant or in the bathing area.

5. The Guest is obliged to remove all waste left by the animal on the facility’s premises.

6. The Guest bears full material liability for damage to and destruction of furnishings and technical equipment caused by the animal.

7. Taking towels from the rooms to the bathing area is prohibited.

8. Smoking tobacco is strictly prohibited at the facility and in its immediate surroundings except in designated areas intended for this purpose.

9. Breach of the smoking ban in rooms, corridors, and throughout Smoking in common areas results in a charge of PLN 500 for refreshing the room or cottage (Act on Health Protection, Journal of Laws 1996, No. 10, as amended)

10. In view of fire protection requirements and the dedicated sensor system, if smoking in the room or cottage causes the fire brigade to be called, the Guest will be charged PLN 1,500.

11. Dangerous items, including weapons and ammunition, flammable, explosive and pyrotechnic materials, may not be stored in the rooms.

12. Any intention to light a bonfire or use a barbecue must be reported to reception in order to agree on and indicate a safe location.

13. The use of immersion heaters and electric heaters is prohibited in the rooms and cottages.

14. In the event of a fire, notify the staff if possible and proceed to the exit following the evacuation route.

15. Canvassing and itinerant sales are prohibited on the premises.

16. Please be informed that the Guest’s personal data are processed by PHU TADEUSZ RAFAŁOWSKI, with its registered office at ul. Browarna 2a, 18-400 Łomża, for purposes necessary to provide the Guest’s stay at the Złota Łania Wiartel Resort & SPA facility and to enable the Guest to use the other services provided by the facility. The Guest has the right to access and correct their personal data. Providing personal data is voluntary; however, it is necessary in order for the facility to commence providing services.

We wish you a pleasant stay!