Safe operation

Dear Guests,To protect your health, we have taken all precautionary measures to ensure your safety in the current situation caused by COVID-19, while maintaining the priority of our business, which is the comfort of your stay.

Our facility operates with appropriate safety measures in place, in accordance with current guidelines. The safety and hygiene measures applied at our facility are intended to prevent the spread of the SARS-CoV-2 coronavirus and include changes to:-hand-washing hygiene and the specifications of cleaning products
-cleaning procedures for guest rooms and common areas
-food service
-limiting direct contact

Important information!
The facility is equipped with disinfectant dispensers located in the reception hall, at the entrance to the restaurant and in the lobby.
After entering the facility and before approaching Reception, Guests are asked to additionally disinfect their hands.
Reception operates in shifts and serves Guests in compliance with safety rules.
During check-in, the Guest will have their temperature taken with a non-contact thermometer.Please limit the time spent at Reception to a minimum.
We suggest that all payments be made cashlessly (contactless).
Rooms are routinely cleaned, disinfected and ozonated before being made available to Guests.
All rooms in the facility are systematically ventilated and touch surfaces are disinfected on an ongoing basis.
Zones ensuring safe distances between Guests at service points have been designated*.

Due to official recommendations, the facility cannot make certain attractions available to Guests (Junior Club – due to small toys that are difficult to disinfect).
Room cleaning may be provided exclusively at the Guest's request. Requests are accepted until 13:00. Cleaning services are provided until 17:00.
The hotel day begins at 16:00 on the day of arrival and ends at 11:00 on the day of departure.
The use of air-blowing dryers is prohibited throughout the facility.
We provide the option of purchasing protective masks at Reception (5zł).

Remember!
If you are ill – postpone your stay. If you arrive at the facility with symptoms of illness, we reserve the right to refuse check-in while retaining the deposit.
We kindly ask you to read the procedure to be followed in the event of suspected coronavirus infection in a Guest, which is provided below.Thank you very much for your commitment to protecting our health and that of other guests.We wish you a pleasant stay.PROCEDURE TO BE FOLLOWED IN THE EVENT OF SUSPECTED CORONAVIRUS INFECTION IN A GUESTIf clear signs of illness are identified, such as persistent coughing, feeling unwell, difficulty
breathing or a high fever, the Guest should not be admitted to the facility (the facility has the right to refuse the Guest's check-in). The Guest should be instructed to report to the nearest infectious diseases department as soon as possible for a consultation with a doctor, travelling there by private transport or calling 999 or 112.If the Guest is staying at the facility – temporarily isolate them in a designated room, notify the medical dispatcher of the suspected infection and report the incident to the facility management, enabling the staff to identify the area in which the person moved and stayed, carry out routine cleaning in accordance with the facility's procedures and disinfect touch surfaces (door handles, handrails, grips, etc.).Determine the list of employees and Guests (if possible) present at the same time in the part/parts of the facility where the Guest suspected of having coronavirus stayed, and recommend following the guidelines of the Chief Sanitary Inspectorate available at gov.pl/web/koronawirus/ and gis.gov.pl concerning people who had contact with an infected person.Suspend accepting guests, notify the locally competent district sanitary and epidemiological station and strictly follow the instructions and orders issued.

IMPORTANT TELEPHONE NUMBERS:
Reception
tel. 087 424 01 88 or 698 652 246
District Sanitary and Epidemiological Station in Pisz
ul. Warszawska 5, 12-200 Pisz
tel. 087 4232378, tel./fax 087 4232780
opening hours: 7:30-15:05
SP ZOZ District Hospital, Observation and Infectious Diseases Department
ul. Sienkiewicza 2, 12-200 Pisz
tel. 087 425 45 00
Secretariat - fax -087 7352020
Open 24 hours a day
Emergency numbers
Ambulance service: 999 or 112